Support

Email support@therazor.app from the address on your account and tell us what happened. Most questions are answered below.

Account & sign-in

How do I sign in?

Open Razor and sign in with the email and password you created, or with Sign in with Apple if that's how you signed up.

I forgot my password

1. On the sign-in screen, tap Forgot password?
2. Enter your account email. We'll email you an 8-digit reset code from no-reply@therazor.app.
3. Enter the code and choose a new password. The code expires after 1 hour.

Don't see the email? Check your spam folder, then tap Send a new code.

How do I delete my account?

In the app, go to Profile → Delete account → Delete forever. This permanently deletes your profile, drill history, scores, transcripts, and settings. It can't be undone.

Deleting your account does not cancel your subscription. Apple bills subscriptions, so cancel it first (see below).

Subscriptions & billing

How do I cancel or change my plan?

Subscriptions are billed and managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions → Razor, or tap Manage on Razor's Profile tab. Cancel at least 24 hours before your renewal date to avoid being charged for the next period. You keep access until the end of the period you've paid for.

How does the free trial work?

New subscribers may be offered a free trial on Rookie Monthly. If you cancel before the trial ends, you aren't charged. If you don't cancel, the subscription starts at the price shown when you signed up.

I paid but don't have access / I got a new phone

Open the paywall in Razor and tap Restore. Make sure you're signed in to the same Apple ID you subscribed with. If access still doesn't appear, email us with your account email.

Can I get a refund?

Apple handles all App Store payments and refunds. Request one at reportaproblem.apple.com.

Why is there a monthly drill limit?

Each live AI voice drill costs real money to run, so plans include a monthly allowance:

• Rookie — 5 drills / 15 minutes per month
• Closer — 20 drills / 60 minutes per month
• Master — 30 drills / 90 minutes per month, plus 5 real-call uploads

Allowances reset at the start of each calendar month in your time zone.

Voice drills

The AI prospect can't hear me

Razor needs microphone access. Go to Settings → Razor → Microphone and turn it on, then start the drill again.

The drill won't connect or keeps dropping

• Voice drills need a stable internet connection. Try switching between Wi-Fi and cellular.
• Some work, school, or public Wi-Fi networks block live voice connections. If a drill never connects on one network, try another.
• Keep Razor open during the drill. Switching to another app can interrupt the call.

My scorecard is taking a while

Scoring runs several AI passes over your call and usually takes 10–25 seconds. If it doesn't finish, check your connection, and email us if it keeps happening.

Uploading a real sales call (Master)

Upload m4a, mp3, aac, or wav files up to 60 minutes / 100 MB, up to 5 per month. You're responsible for getting any consent your location requires to record a call. See the Privacy Policy for how uploads are handled; the audio is deleted after transcription.

Privacy & data

Read how we handle your data in our Privacy Policy. To request a copy of your data, email support@therazor.app from your account email.

Still need help?

Email support@therazor.app. Include your account email, your iPhone model and iOS version, and what you were doing when the problem happened.